Subprocessors

Last updated: Sep 21, 2023

This document contains the subprocessors we use to power Supered. We try to minimize the amount and types of data that go to our subprocessors, so they remain essential to the purpose only.

Data, Servers, and Hosting

The Supered platform runs on these subprocessors. You can find more info on our Security Page. We firmly believe in minimizing the subprocessors that power the Supered platform.

• AWS
  • Location: USA regions
  • Purpose: servers, storage, databases
  • Data: Email, Name, in-app data of Supered users
  • Persistence: Data is persisted and encrypted-at-rest
• Fly.io
  • Location: USA regions
  • Purpose: servers
  • Data: In-flight in-app data of Supered users
  • Persistence: No data is persisted in Fly.io

Data About Supered Customers

These are the vendors we use to run our product and manage our relationships with our customers that access our product at https://app.supered.io.

These vendors don't have access to data about our customers' end-users (unless those end-users are also clients of Supered).

• GSuite
  • Location: USA
  • Purpose: back-office operations
  • Data: Emails between Supered and customers
• Segment
  • Location: USA
  • Purpose: Platform tracking infrastructure
  • Data: Email, Name, in-app behavior of Supered users
• Intercom
  • Location: USA
  • Purpose: Customer service communication, knowledge base
  • Data: Email, name, in-app behavior of Supered users
• Mixpanel
  • Location: USA
  • Purpose: Platform tracking
  • Data: Email, Name, in-app behavior of Supered users
• June.so
  • Location: USA
  • Purpose: Platform tracking
  • Data: Email, Name, in-app behavior of Supered users
• Google Analytics
  • Location: USA
  • Purpose: Tracking users on marketing site
  • Data: Anonymized marketing website behavior
• Bugsnag
  • Location: USA
  • Purpose: Detect and resolve session bugs
  • Data: Email, Name, in-app behavior of Supered users
• Slack
  • Location: USA
  • Purpose: Internal company communications, customer service communication
  • Data: Email, Name of Supered users
• Stripe
  • Location: USA
  • Purpose: Payment service provider
  • Data: Email, Name, Billing information of billed users