Last updated: Mar 30, 2023
The privacy of your data is a big deal to us. In this policy, we lay out: what data we collect and why; how your data is handled; and your rights with respect to your data.
This policy applies to all products built and maintained by Supered, Inc. including Supered.
Our guiding principle is to collect only what we need. Here’s what that means in practice:
When you sign up for a Supered product, we ask for identifying information such as your name, email address, and maybe a company name. That’s so you can personalize your new account, and we can send you product updates and other essential information. We may also send you optional surveys from time to time to help us understand how you use our products and to make improvements. With your consent, we will send you our newsletter and other updates. We sometimes also give you the option to add a profile picture that displays in our products.
We’ll never sell your personal information to third parties.
If you sign up for a paid Supered product, you will be asked to provide your payment information and billing address. Credit card information is submitted directly to our payment processor and doesn’t hit Supered servers. We store a record of the payment transaction, including the last 4 digits of the credit card number, for purposes of account history, invoicing, and billing support. We store your billing address so we can charge you for service, calculate any sales tax due, send you invoices, and detect fraudulent credit card transactions. We occasionally use aggregate billing information to guide our marketing efforts.
We store on our servers the content that you upload or receive or maintain in your Supered product accounts. This is so you can use our products as intended. We keep this content as long as your account is active. If you delete your account, we reserve the right to delete the content.
For most of our products, we log the full IP address used to sign up a product account and retain that for use in mitigating future spammy signups. We also log all account access by full IP address for security and fraud prevention purposes, and we keep this login data for as long as your product account is active.
We collect information about your browsing activity for analytics and statistical purposes such as conversion rate testing and experimenting with new product designs. This includes, for example, your browser and operating system versions, your IP address, which web pages you visited and how long they took to load, and which website referred you to us. If you have an account and are signed in, these web analytics data are tied to your IP address and user account until your account is no longer active. The web analytics we use are described further in the Advertising and Cookies section.
Supered runs contextual ads on various third-party platforms such as Google, Reddit, and LinkedIn. Users who click on one of our ads will be sent to the Supered marketing site. Where permissible under law, we may load an ad-company script on their browsers that sets a third-party cookie and sends information to the ad network to enable evaluation of the effectiveness of our ads, e.g., which ad they clicked and which keyword triggered the ad, and whether they performed certain actions such as clicking a button or submitting a form.
We also use persistent first-party cookies and some third-party cookies to store certain preferences, make it easier for you to use our applications, and perform A/B testing as well as support some analytics.
A cookie is a piece of text stored by your browser. It may help remember login information and site preferences. It might also collect information such as your browser type, operating system, web pages visited, duration of visit, content viewed, and other click-stream data. You can adjust cookie retention settings and accept or block individual cookies in your browser settings, although our apps won’t work and other aspects of our service may not function properly if you turn cookies off.
When you email Supered with a question or to ask for help, we keep that correspondence, including your email address, so that we have a history of past correspondence to reference if you reach out in the future.
We also store information you may volunteer, for example, written responses to surveys. If you agree to a customer interview, we may ask for your permission to record the conversation for future reference or use. We will only do so with your express consent.
We offer chrome extension applications for some of our products. Because of how the platforms are designed, our apps typically must request your consent before accessing privacy-sensitive features of your device. Consent is always optional and our apps will function without it, though some features may be unavailable.
To provide products or services you’ve requested. We use some third-party subprocessors to help run our applications and provide the Services to you.
We may share your information at your direction if you integrate a third-party service into your use of our products. For example, we may allow you, at your option, to connect your HubSpot account to your Supered account so that you can access HubSpot information in Supered. Data sent through Supered to HubSpot will be stored by both Supered and HubSpot.
Supered employees may impersonate your Supered account to provide system diagnostics or help services to you, for example, if a bug occurs that we notice and need to identify why this is happening in your account. These are rare cases, and when they happen, we look for root cause solutions as much as possible to avoid them recurring. We may also access your data if required in order to respond to legal process (see “When required under applicable law” below).
To exclude you from seeing our ads. Where permissible by law and if you have a Supered account, we may share a one-way hash of your email address with ad companies to exclude you from seeing our ads.
To help you troubleshoot or squash a software bug, with your permission. If at any point we need to access your content to help you with a support case, we may impersonate your account to provide faster and more precise support to you.
To investigate, prevent, or take action regarding restricted uses. If we discover you are using our products for a restricted purpose, we will take action as necessary, including notifying appropriate authorities where warranted.
When required under applicable law.
Supered, Inc. is a U.S. company and all data infrastructure are located in the U.S.
At Supered, we strive to apply the same data rights to all customers, regardless of their location. Some of these rights include:
Many of these rights can be exercised by signing in and updating your account information.
If you have questions about exercising these rights or need assistance, please contact us at firstname.lastname@example.org. If an authorized agent is corresponding on your behalf, we will need written consent with a signature from the account holder before proceeding.
If you are in the EU or UK, you can contact your data protection authority to file a complaint or learn more about local privacy laws.
All data is encrypted via SSL/TLS when transmitted from our servers to your browser. The database backups are also encrypted. In addition, we go to great lengths to secure your data at rest.
With regard to third-party integrations such as OAuth with HubSpot, we go further by encrypting the database at-work. Every field containing a third-party credential is encrypted with an additional key. Our servers decrypt the data and use it when needed.
Our products and other web properties are operated in the United States. If you are located in the European Union, UK, or elsewhere outside of the United States, please be aware that any information you provide to us will be transferred to and stored in the United States. By using our websites or Services and/or providing us with your personal information, you consent to this transfer.
We may update this policy as needed to comply with relevant regulations and reflect any new practices. Whenever we make a significant change to our policies, we will refresh the date at the top of this page and take any other appropriate steps to notify users.
Adapted from the Basecamp open-source policies / CC BY 4.0